Frequently Asked Questions

What forms of payment do you accept?

Online orders placed with Visa, Mastercard, American Express or Discover are secured through Paypal orders are secured through Paypal. You may also complete your purchase over the phone by calling our store at 424-268-4213.

Do you charge Sales Tax?

Taxation for merchandise is regulated by your state and region. As our store is located in California, California residents are required to pay sales tax at the time of checkout. Your shipping address determines the appropriate sales tax, which will be applied at checkout, if applicable.

Sales tax is not applied to the purchase of gift cards. However, purchases made with gift cards are subject to tax.

When will my order ship?

Orders placed on in-stock items will typically ship within 48 hours of purchase (weekends and holidays may occasionally interfere with this time frame). Shipping on special orders or back-ordered products may vary. Please review our policies on Special Orders or contact our store for details.

How do I track my order?

Tracking is provided to you free of charge and will be emailed to you with your shipping confirmation.

Can I use my gift card online and in store?

Unfortunately, no. In-store and online gift cards are not processed in the same way and are not interchangeable. If you choose to purchase a gift card, please note in the comments section of your order whether you want an in-store or online gift card. Should you receive an online gift card and want to use it in-store (or vice versa), please contact our store and we will do our best to accommodate you.

Can I send the purchase as a gift?

Absolutely! Please note in the comments section of your order if you would like us to leave a special note for the recipient. We also provide gift-wrapping services for $3, please add this option to your cart for checkout and leave us a note with any special instructions. At times, we may offer special gift wrap that may be found in the Celebrate collection of our website. We offer this both for wrapping and as a stand-alone product. When choosing special gift wrap, please indicate if you would like it to be used as gift-wrap or sent separately. If not specified, gift wrap will be sent individually, in the same way that we ship other products.

What if what I want is not available?

Unfortunately, we are not able to provide live inventory tracking on our website. If a product is back-ordered, we will notify you within 48 hours of your purchase. You will have a choice, at that time, to proceed with your order or to cancel for a full refund.

What is a special order?

A special order is made for products not typically kept in stock at Huset. Many furniture items or custom pieces (with special upholstery or finishes) are special order items that are not stocked locally and may require domestic and international shipping. Delivery varies per vendor and may take 2-12 weeks for delivery. Please contact our store if you have any questions regarding lead times.

Special orders are non-refundable and non-returnable, unless otherwise stated or if products arrive damaged from Huset or the vendor. Huset cannot guarantee delivery or arrival dates for special orders. However, Huset will make every effort to maintain a reasonable shipping time frame and within the time frame agreed upon at time of purchase. Should delays arise, we promise to contact you in a timely manner with the details of your order and updated time frame. Should a package arrive damaged, the customer must contact our store within 48 hours of signed receipt of the order to report the damage with photos of the damage.

What is a partial shipment?

Inventory levels may require us, at times, to ship your purchase in several packages and different times. If this is the case, we will contact you to inform you of the shipping details.

Can I cancel an order?

You can cancel for a full refund within 24 hours (one business day) of your purchase. For more detailed information please review our policies under Returns and Cancellations.

What if a product arrives damaged?

Huset takes great care in making sure that your purchase arrives to you in a safe and timely manner. However, if you find a problem with your purchase, please contact our store within 5 business days to report the damage. Please include your name, order number, contact, description of the damage and photos (if possible).

Can I make a return or exchange?

Please review our policies page on Returns and Cancellation for detailed returns information.